Refund Policy

This Refund Policy applies to purchases of Renovation Budget & Project Tracker from Boss Mode. Payment is processed by Paddle.com as Merchant of Record. Paddle handles returns and refunds. This Policy works together with Paddle’s Refund Policy. If there is a conflict, the higher level of consumer protection that applies to you will prevail.

1. Change-of-mind (30 days)

If the Product is not right for you, you may request a refund within 30 days of the order completion date for a change of mind. (Paddle’s seller guidance asks for a refund window of 14–90 days and recommends at least 30 days; we offer 30.)

How to request: Contact Paddle via paddle.net (select “Request refund”) and/or email [email protected] with your order ID. Paddle processes refunds on eligible orders. Eligible refunds are normally returned to the original payment method within 14 days of approval, as described in Paddle’s policy.

2. Statutory withdrawal rights (where they apply)

If you are a consumer in a country with a statutory withdrawal right for digital content (for example many UK/EU purchases within 14 days), those rights apply and take priority. See Paddle’s Refund Policy for country-specific rules. Our 30-day change-of-mind offer is additional where it gives you more time.

3. Defective or inaccessible files

If a file is corrupted or you cannot access your download, contact [email protected] with your order ID. We will replace the files or ask Paddle to arrange a refund if we cannot resolve access. For material defects, you may also contact Paddle as described in its Refund Policy.

4. Australian Consumer Law

If you are a consumer in Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this Policy limits those guarantees. Change-of-mind refunds above are additional to these rights.

5. United Kingdom, EU and other consumer rights

If mandatory consumer laws in your country give you rights that cannot be excluded, those rights take priority over this Policy.

6. What we don’t do

We do not say “all sales final” or “no refunds”. We may decline a change-of-mind request after 30 days or where there is evidence of fraud or refund abuse, while still honouring non-excludable consumer guarantee and statutory rights. Paddle may also decline discretionary refunds outside its rules.

7. Contact

Seller support: [email protected] · Paddle (payments & refunds): paddle.net · Paddle Refund Policy